1. [Courses] How do I start learning Chinese with 52ChineseLearning?
There are only three steps:
First, we recommend that you sign up for one free demo class for 52ChineseLearning. It will show you whether our courses can work for you or not;
Second, choosing appropriate course packages and textbooks for your Chinese learning under the advice of our professional Chinese teacher;
Last, pay for your course package and schedule your classes, and then you can start your Chinese learning journey.
2. [Demo Class Guidance] Is the Demo Class free? How do I get one free trial class?
We offer each family a one-on-one 30-minute Demo Class for free. The free Demo Class is available for use by any child in your account. If you have more than one child, and wish to get a demo for them, you may purchase a second or more on our website.
When you sign up and click “GET A FREE TRIAL” for a Demo Class on the website of 52ChineseLearning, our academic coordinator will contact you in 24 hours to contact you and schedule the class.
3. [Demo Class Guidance] How do I get the free Chinese level assessment?
Our professional Chinese teachers will conduct one free Chinese level assessment for each student. Please sign up for the Demo Class, and our academic coordinator will contact you in 24 hours to schedule the class.
4. [Scheduling and Cancellation] When there is a problem and cannot attend class, will the class time be deducted?
You are free to cancel a class until 24 hours before the scheduled time, please e-mail us your cancellation request at firstname.lastname@example.org ( including your login information, name, and email address to register).
We suggest you cancel the class 24 hours before the scheduled time and then reschedule at another available time. If it is within 24 hours before the scheduled time, encountering the emergency so that you can’t start the class, and the class will be removed from your account with your own matters, or the class will be reserved from your account with the teacher or technical issues.
5. [Scheduling and Cancellation] How can I schedule my classes after purchasing the course package?
After you complete the course purchase, our academic coordinator will contact you within 24 hours to schedule your class time. In order to ensure learning, we advise that you use a fixed class time and frequency for the lessons. If the learning time changes, you can contact the course consultant one week in advance to re-arrange the class time.
6. [Scheduling and Cancellation] How can I cancel the scheduled courses?
You can send an email ( including your login information, name, and email address to register) to your academic coordinator to cancel a class up to 24 hours before the scheduled time for free. You will receive a confirmation email of successful cancellation.
If it is within 24 hours before the scheduled time, the class will be removed from your account, since the teacher has prepared for the class and he/she can not teach other students.
7. [Scheduling and Cancellation] Can I choose the Chinese teacher I like?
After the formal enrollment, you can choose any teacher that you think is more suitable. If you would like to change a new teacher later, you can inform your academic coordinator one month in advance and re-select one teacher.
8. [Payment and Pricing] Which payment method can I use?
You can pay with Paypal, Credit card (Visa, MasterCard, or American Express), Alipay, or WeChat.
9. [Payment and Pricing] Can I get a refund if I am not satisfied with the classes?
We have confidence in the quality of our teaching. If you are unsatisfied with the current teacher, you can email email@example.com to make a request. We will first consider asking the teacher to improve classes or changing you to a new teacher (it’s up to you). If you are still unsatisfied, you may ask for a refund at any time for any unused classes that are still within the validity period by emailing firstname.lastname@example.org.
10. [Payment and Pricing] How to calculate the refund amount if I would like to apply for a refund?
Amount of refund = the amount paid for the course - the number of completed sessions as scheduled (including no-shows) × the price of one lesson for the closest package number corresponding to the number of hours you complete (the principle of downward compatibility, for example, my Chinese course packages have 60 lessons and 170 lessons. If you purchase a 170 lesson package, and completed 80 lessons worth of time, the session price of the completed lesson hours will be charged according to the package of 60 lessons) + service fee (tax deducted and corresponding handling fee)
11. [Courses]Do you have Cantonese, Hokkien and other languages teaching?
Generally, We base our teaching on Mandarin Chinese. However, if you want to learn Cantonese and other local dialects, we can match you with a suitable teacher according to your needs.
12. [Pre-Class Preparation] What preparations do I need to do before taking Chinese online classes?
Before class, you need to confirm that the network is unblocked and download the class software in advance under the guidance of the course consultant. It is best to prepare headphones to prevent external sounds from interfering with the class.